Cognizant, Infosys and others may set up call centres for healthcare, insurance services

NEW DELHI:

You may soon expect call centre services even from healthcare providers. Many metros as well as tier II and III cities like Gurgaon, Bangalore, Nagpur, Nasik and Pune are now attracting business process outsourcing (BPO) firms focused on healthcare. These firms promise to offer a variety of innovations such as reminder calls to patients for consultations, help in fixing up appointments, and even complicated tasks like dealing with insurance firms for claim processing. For instance, if a patient with an insurance policy gets treated at a certain hospital which has a tie up with such a BPO, then the patient's insurance claim payments and paperwork will be managed by the BPO which will coordinate with all three parties. "The healthcare space has been an aspirational space for a very long time for many service providers. However, they have looked at it with a very narrow lens of pure offshoring. What Antworks is doing is looking at being an end to end se ..

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